What we do (continued…)
The ULA unit works in conjunction with law enforcement and the state attorney’s offices to prosecute individuals practicing without a license. In many instances, unlicensed activity is a felony level criminal offense. More importantly, receiving health care from unlicensed people is dangerous and could result in further injury, disease or even death.
How we investigate complaints
As with other types of complaints received by the Florida Department of Health, all unlicensed activity allegations are assigned a computer generated complaint number for tracking purposes. If the allegation is determined to be legally sufficient, the matter will be forwarded to a ULA investigator whose office is geographically closest to the location where the alleged unlicensed activity is occurring. In cases where the person making the allegation has provided their identifying information, a ULA investigator will contact them to verify the allegations. The investigator may also ask for more detailed information concerning certain aspects of the complainant. He or she could also ask to meet with the complainant in person for a formal interview. All ULA investigators are empowered to take sworn statements.
After discussing the allegations with the complainant, the ULA investigator will pursue all appropriate investigative steps (gather documents, conduct surveillance, question witnesses, etc.) in order to make a determination concerning the likelihood that the offense(s) took place in the manner described by the complainant. At some point, the ULA investigator will contact the appropriate law enforcement agency and apprise them of the status of the ULA investigation. In the event that a licensed healthcare provider is alleged to be somehow involved with the unlicensed activity, the ULA investigator will also coordinate his/her investigation with the ISU regulatory investigator assigned to investigate the licensee.
If the complainant’s allegations can be substantiated, the ULA investigation will conclude with one or more of the following outcomes:
- The subject(s) will be arrested by law enforcement.
- The subject(s) will be issued a Uniform Unlicensed Activity Citation (Fine).
- The subject(s) will be issued a Cease and Desist Agreement.
If the investigation determines that the alleged acts either did not take place or if they did occur but all actions were lawful and proper, the investigation will be closed as unfounded. In the event that the allegation(s) cannot be clearly proved or disproved, the matter will be closed as unsubstantiated. In any case, a detailed investigative report will be prepared by the ULA investigator supporting the conclusions reached by the investigation.
Under the authority of Florida Statute 456.065, investigations involving the unlicensed practice of a healthcare profession are criminal investigations that require the development of sufficient evidence (probable cause) to present to law enforcement or file charges with the State Attorney’s Office in the county of occurrence. While ULA investigators are non-sworn, many have law enforcement experience gained from prior careers as police officers and detectives. This gives ULA investigators the ability to develop strong relationships within the law enforcement community. As a result, ULA investigators work cooperatively with many law enforcement agencies in joint investigations that are either initiated by DOH or the agency concerned. These investigations have had many notable successes.
Typical examples of ULA complaints that may be investigated and circumstances in which they are observed are:
- Unlicensed practice of medicine
- Unlicensed surgeon (possibly licensed in another country) providing "discount" cosmetic surgery.
- Unlicensed individual providing Botox or other cosmetic injections in a non-medical setting like a beauty parlor or hotel room.
- Unlicensed practice of dentistry
- Unlicensed individual providing dental services in an apartment, garage, trailer, or storage bay.
- Teeth whitening services when provided by non-dentists who go beyond the basic sale of the product, and/or are utilizing certain types of equipment whose use requires licensure.
- Unlicensed massage establishments & Unlicensed massage therapists
- Businesses and individuals advertising massage services (without listing a license number)
- Businesses & individuals advertising massage or body rubs in the "erotic services" section of various internet websites
Examples of complaints that may not merit an ULA investigation
- Allegations that only involve licensed practitioners (qualifying complaints will be forwarded to the appropriate Investigative Services office )
- Allegations that involve professions not covered under F.S. 456.065
To verify a person or establishment is licensed to practice a health care profession regulated by the department, please use our "License Verification" search application.
To file a complaint on a non-medical related business or profession; please visit the Department of Business and Professional Regulation.
ULA related allegations generated by an anonymous complainant may be investigated providing the complaint information is otherwise legally sufficient.
|MISSION:||To protect, promote & improve the health of all people in Florida through integrated state, county, & community efforts.|
|VISION:||To be the Healthiest State in the Nation|
|PURPOSE:||To protect the public and make Florida the healthiest state in the nation through health care licensure, enforcement, and information.|
|FOCUS:||To be the nation's leader in quality health care regulation.|
|VALUES:||I CARE (Innovation, Collaboration, Accountability, Responsiveness, Excellence)|