|
What's New
& What's Next?
National Public Health
Department Accreditation Program Launched
(10/2011)
The
Public Health Accreditation Board (PHAB)
launched the first national accreditation
program for all public health departments on September 16, 2011. The goal
of PHAB’s accreditation program is to protect and improve Americans’ health
by advancing the quality and performance of all the nation’s public health
departments. To learn more, visit the PHAB
website.
If you need a letter of support for your
public health department accreditation application, please contact the
Office of Performance Improvement
at 850-245-4007. |
|
The Office of Performance Improvement (HPI)
is dedicated to helping Florida's
network of local county health departments and statewide public health
programs to get the best results possible using the dollars the public
has entrusted to the department. To accomplish this, HPI has developed
and implemented an innovative and data-driven approach to improving the
department's internal work processes.
Improving the efficiency of these
processes is challenging, but vital to improving overall performance.
Based on the tried-and-true "Plan-Do-Check-Act" (PDCA) model, Florida's
local county health departments and central office programs use this
unique approach to improve their business and health processes and
outcomes. Their use of the
DOH 5-Step Performance Improvement Process
results in a department-wide "big picture" of our organizational
effectiveness in meeting our mission. Using this approach to
improvement, along with making sure that department employees have
access to the professional resources they need to succeed, is key
to maintaining the department's ability to measure, improve, and
communicate the results of the department's work.
I invite you to learn more about the Office of Performance Improvement,
our approach to quality improvement, and the ways in which we support
the Florida Department of Health's mission through promoting continuous
improvement. (Reference:10
Essential Public Health Services and
National Public Health Department Accreditation)
Donna Marshall,
B.S.N., R.N.C., ASQ-CQIA, ASQ-CMQOE, CPM
Acting Director, Office of Performance Improvement |
Getting Started
Learning about quality is as easy as 1,2,3. Start with an
overview
of the DOH Performance Improvement Process. Next, review each of the
five steps for detail on the process.
|
|
Performance Reports
Got data? The County Health Department and Central Office Performance Snapshots are the primary
data reports used in the DOH 5-Step Performance Improvement Process. These
and other reports provide the foundation for creating a "picture" of your local performance.
County Performance Snapshots
[106K PDF]
|
|
Key Contributors to Organizational Success
Within an organization, it is more than just processes that impact performance. Two
often-neglected key performance indicators are based on how
well
you serve your customers - both internal and external.
Employee Satisfaction
Customer
Satisfaction
|
Page Revised 09/2011
|
